To: Management Council, Chief Human Resource Officers, and Hire to Retire Contacts
From: Shared Services Center
Area: HR Operations: Hire to Retire
Reason: Urgent: Avature Portal Issue - Manager User Role Access
Date: February 24, 2025
An issue currently affecting the Avature Admin/Manager Portal has been identified. At present, individuals with the user role of “Manager” are unable to access the portal. This includes anyone assigned solely to this role, or in combination with other roles, such as “Manager and College HR.”
We are working closely with Avature’s technical team and will notify you once the issue is resolved and the portal is accessible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Please distribute this memo to the appropriate users at your college.
If you have any additional questions or concerns, please email help@ssc.vccs.edu.
Thank you for your continued support!
