To: Management Council, Chief Human Resource Officers, and Hire to Retire Contacts
From: Shared Services Center (SSC)
Area: HR Operations
Reason: Update: Avature Portal Issue - Manager User Role Access
Date: March 6, 2025
We appreciate your patience as work is being done to resolve the issue impacting the Avature Admin/Manager Portal.
Please note, individuals with the Manager role continue to receive notifications to complete their assigned task, but when logging into the Portal, are receiving the message below:
Avature has identified the cause of the issue and is currently testing solutions.
If you require immediate assistance to complete a pending task, please email onboarding@ssc.vccs.edu for potential workarounds.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Please distribute this memo to the appropriate users at your college.
Thank you,
SSC Hire to Retire
