SSC Hours of Operation
Monday – Friday
8:00AM – 5:00PM
SSC Customer Engagement Manager - Wes Tyree lives in Roanoke County with his wife and two boys. He has spent much of his career in various leadership roles with a primary focus in customer engagement. His experience includes healthcare, insurance, telecommunications, and retail. Wes has a passion for mentoring and developing people while providing the best service possible. When he’s not at work you can find him at an ice rink, by the pool, or on a basketball court supporting his kids who are active in sports. He enjoys travel, playing golf, and is known to be a Foodie!
SSC Customer Engagement Team Lead - Emily Van Ness is originally from Botetourt County. She currently resides in Covington, VA with her daughter. She is a Veteran of the United States Air Force- “Aim High!” Having worked for the state since 2016, Emily is excited to step into a new role and be part of the VCCS. She is most looking forward to putting her 15 years of customer service and management experience to the test! Whenever there’s downtime, Emily loves to travel, wine and dine, and spend quality time with her family.
SSC Customer Engagement Training and Instruction Specialist - Eve Walker is originally from Ireland but has called Virginia home since 2016. She graduated from University College Cork, where she earned her bachelor's degree and graduate degree in education. She has 13 years of experience in a variety of educational settings, from middle and high schools to community college and university. Her teaching and training background has allowed her to work with individuals and groups to achieve their personal and professional goals. Before joining the Customer Engagement Team in 2021, Eve worked at Virginia Peninsula Community College for 4 years. It was there that she gained an appreciation for the mission of the VCCS. At the SSC, Eve aims to continue helping others develop and learn new skills. Some of her favorite things include running, traveling, and baking. On weekends, she loves getting outdoors to explore new trails with her husband and yellow Lab.
SSC Customer Engagement Specialist - Ramon Sigala is from Southampton County, but has resided in Blacksburg, VA since 2009. He joined the SSC in 2022 and brings over 7 years of management/customer service experience to the VCCS and is enthusiastic to start a new career with the SSC. During his free time, Ramon enjoys playing ultimate frisbee, watching foreign films, traveling, and exploring new cuisine with friends.
SSC Customer Engagement Specialist - Rafael Lopez, with his 7 years of customer service and retail experience, is ready for his next milestone. He joined the SSC in 2022 and looks forward to providing the best service for our SSC customers. As an Oregon native, he enjoys nature and traveling, alongside the recently acquired hobby of mixed martial arts training. If Rafael isn't training or working, he is most likely hiking in the mountains and enjoying the views.
SSC Customer Engagement Specialist - Shaadiah Murray is originally from Barbados. She moved to the Bedford County area in 2021. She has numerous years of customer service experience in the medical field and is excited and eager to learn the ropes at the SSC. Shaadiah is currently a PVCC student, studying Health Information Management Certification. In her free time, she enjoys travelling, cooking, spending time with family and listening to reggae and soca.
SSC Customer Engagement Specialist - Ashleigh Mulero resides in the Town of Bedford with her husband, Jody, and two children, Laken and Luka. She previously spent five years as a Customer Service Manager in retail and then eleven years in the power and mobile transformer industry as a team leader. Her drive to make processes seamless and navigation easy are her strong suits! She is ecstatic to put this skillset to use in our SSC team. Ashleigh enjoys traveling with her family, writing, and cooking. In her spare time, she volunteers at the local Primary School and coaches soccer. She can also be found in the hockey rink with her family cheering on her husband’s team!
SSC Customer Engagement Specialist - Christi Richmond is passionate about technology, creativity, and providing excellent customer service. A recent addition to the SSC, she has years of experience providing IT support, end-user training, and content creation within the higher education and hospitality industries. Outside work, she enjoys outdoor photography, genealogy research, gardening, and kayaking nearby waters with her fisherman husband. She resides with her husband and son in nearby southeastern West Virginia.
SSC Customer Engagement Specialist - Kim Harris has lived in Botetourt County with her husband and daughter for several years. She previously worked in the banking industry as a QA, providing feedback for better business practice. She also worked on the phones, helping customers, getting issues resolved, and ensuring they are happy and can enjoy the rest of their day. In her free time, Kim enjoys spending time with her friends and family, including her 3 dogs and 2 cats. She also likes hanging out by the pool in the summertime and talking and laughing at a local restaurant any time of the year.
SSC Content Manager - Michele Johnson (MJ) has been at the Shared Services Center since 2018 and brings 21 years of customer engagement and performance improvement experience to support the Shared Services Center, including 18 years leading teams of call center representatives, training designers, procedure writers, and communications professionals. The same year that Cartoon Network launched, MJ graduated from Roanoke College where she earned her Bachelor’s in English with a Concentration in Written Communications. During her free time, MJ enjoys dabbling in the yarn arts and creating gifts to keep people warm.
SSC Customer Engagement Partner - Jill Harbison is a native of Roanoke who also lived for 10 years in Tidewater. She is a graduate of Radford University and has over 25 years of experience in communications, public relations, brand management, and marketing. She is certified in Camtasia, LaMarsh Global Change methodology, and enjoys applying these skills in support of the SSC and our customers. Jill joined the SSC in January 2018. Her passions include her family, pets, good friends, hiking, and biking.
SSC Website Designer - Kara Stewart is a Roanoke native with extensive experience in web design, marketing, and graphic design. She came to the SSC in May 2018 after running her own marketing company. She has also previously worked for several local businesses as Marketing Director. Kara is a photographer in her spare time and enjoys spending time outdoors with her two dogs, Jasmine and Bear.
