SSC Hours of Operation
Monday – Friday
8:00AM – 5:00PM
Customer feedback is critical to our growth and success. After completion of each interaction with our Customer Engagement team, you will have the opportunity to fill out a customer satisfaction survey. We welcome your honest, transparent feedback as it will help us improve our service! Below are some of the survey comments we’ve received recently.
Customer Feedback
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| Always Great Service! |
| Thank you for your quick response. |
| Keep up the good work! |
| Everything was handled nicely. |
| Very helpful |
| Prompt and very helpful |
| Great customer service |
| Quick and simple answer - thank you! |
| Kasey was kind and answered my question quickly |
| Great service! Quick response |
| I received a return call in within 30 t0 45 minutes. My issues was resolved very quickly by the help desk. |
| Provide in-person training for each VCCS campus for new P-card holders and eVA users. |
| Very helpful |
| Maty is always very helpful. |
| Very helpful |
| Chrome River is quite complicated. I really needed Maty to hold my hand through the entire process. |
| Well done. |
| Great customer service. Goes the extra mile to help. |
| Maty was very helpful. Thanks! |
| Always prompt and helpful! |
| Whitney is always so helpful!! |
| Great assistance. Always very helpful. |
| Very helpful |
| The resolution to my inquiry was resolved with great speed and efficiency. |
| Very helpful. Much appreciated. |
| Maty answered our questions about purchasing airfare. |
| Your assistance was quite helpful. Thank you. |
| Answered my questions |
| Quick reply, appreciate that! |
| Thanks |
| Thank you for the prompt and detailed response to my question. |
| Rebecca was awesome! |
| Zach is awesome! So friendly - this was an odd add for a new Supplier and he gave several updates just to let me know that they were still working on an answer & ultimately got is all taken care of. Outstanding customer service! Thank you Zach. |
| Good customer service |
| Maty was great and very helpful. |
| Thanks for the follow up |
| Great service-Great help from Rebecca-I know the next time I call I will likely get someone else on the line. I hope they are as wonderful as Rebecca:) |
| Maty was able to walk me through an overly complex expense report while her attitude and demeanor made it an enjoyable experience. |
| Whitney was very dependable in resolving my issue with VHCC billing problems and untimely payments. Thank you |
